Latest Broadband Reviews

Your broadband reviews are crucial to helping Kiwis make an informed decision on their next broadband provider so please take 60 seconds to review your current NZ internet provider below. A review of your current provider allows the ISP’s to gather real feedback from customers and gives you the opportunity to highlight anything great or not so great that you may have experienced. Please submit a review below.

14 June 2018
Daniel 4
Their billing system makes no sense. During my 5 months with them they double deducted a direct credit, sent me incorrect and misleading invoices and were very difficult to deal with on the phone (missleading and differing answers from multiple staff)
Pros
May be the only affordable internet in rural locations. Their modem without antenna is much cheaper then vodafone
Cons
Their billing and finance system makes no sense and often has errors that lead to incorrect invoices or duplicate charges. This is very time consuming to resolve.
13 June 2018
Paul Polu 9.2
Great service and value for money
13 June 2018
Wendy Reading 9.6
NOW awesomeness at it's best....Thanks for matching a competitor... like keeping it local :)
12 June 2018
Ness 4.6
Awful! Support terrible!
11 June 2018
Wayne Jamieson 7.2
Reliable but too expensive compared to other providers need to switch to get the deals
Pros
Reliable
Cons
Takes hours to try to talk to them charlotte service only way
08 June 2018
Wendy 10
Absolute awesome bunch, we changed to Now as Vodafone good as useless, Now came & installed the internet, phone made sure we happy before they left, WOW, they deserve our business
Pros
Good deal for money, on time for service, values the customer
Cons
None
08 June 2018
LANCE 10
Unfortunately due to unavailability cannot use them at new address
Pros
Fast reliable uncapped no games just the fastest they can give you at best price
Cons
Not available everywhere
08 June 2018
Pauline 9.8
Excellent prompt and local service.
Pros
Local. Actually talk with real people
Cons
None.
08 June 2018
Katherine Beech 9.4
I've been with NOW formerly Airnet for about 10 years. I've never had any trouble with my account, communications/enquiries etc.
Pros
Value for money I think my plan is one of the best around. I like dealing locally too.
Cons
none.
06 June 2018
Cassandra 9.6
We've been with Now for over 2 years and I would say they're Bay far the best Internet provider we've been with!
Pros
Most importantly their Customer service is top notch! Quick response times to emails and calls, they've even reached out to us to offer savings based on our usage and recommended other plans. Their staff are very friendly and easy to deal with. Only time I've had an issue resulted in me realising I hadn't turned my modem on at the wall so wasn't even their fault! Thanks for being awesome we will be sticking with you guys :) ...read more
Cons
Ahhhh none!
Showing 10 of 2203 reviews

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Reliability
7
Speed
7
Support
7
Features
7
Value
7
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